Since the onset of the virus Sars-CoV2 outbreak, Bürgenstock Hotels & Resort is carefully observing the latest developments and the probable implications for our guests and our employees. We sympathise with the families and patients who have been affected by this virus and our thoughts are with those who have lost their loved ones. Living our responsible and caring values, we remained committed to secure the health, safety and wellbeing of our guests, employees, partners and the community around us.
health and well-being
Dear Valued guests,
We are confident that all health measures taken until now have played a major role in preventing and mitigating the spread of the virus Sars-CoV2, always remaining alerted and providing timely advice on preparedness, readiness and responsiveness to the outbreak. With the latest updates from the Swiss Federal Council, we are pleased to announce new measures and the full re-opening of the Waldhotel Health & Medical Excellence operations including the Waldhotel Spa, Verbena Restaurant & Bar and Waldtique shop on the 8th May, 2020. The decision was very much welcomed and whilst enthusiastic to resume gradually our services, we are aware that all efforts and measures taken until now must continue to safeguard the safety of all our guests and employees. All resort remaining areas including Bürgenstock Hotel & Alpine Spa, Palace Hotel, Bürgenstock Residence Suites, all restaurant and bar facilities outside of the Waldhotel such as Alpine Spa, SkyBoutique, Bürgenstock Funicular and MS Bürgenstock Shuttle with our partner SGV remain suspended until further notice. _____________
The Resort’s own clinic embedded in the Waldhotel Health &Medical Excellence with its specialized doctors, health care personnel and pharmacy, allow us to assure all our guests, partners and employees of all necessary measures to mitigate the spread of Sars-CoV2.Under direct guidance from our Medical Director, Prof. Dr. Verena Briner, the below operations, health & safety measures were implemented being consistent with our already high standards around hygiene, sanitization and cleaning as well as implementing additional measures based on the guidance of local health authorities and WHO recommendations.
IN ROOM & PUBLIC AREAS MEASURES _____________ For protecting our guests and employees we remind you to keep the six feet required distance at all time. You will be welcomed and assisted by one Guest Service Agent per desk area at a time which is why your patience is highly valued. ______ We appreciate the payment by credit or debit card only avoiding any cash transactions while on site. All our facilities allow for direct room charges. ______ Our parking facilities are fully operational and one of our Guest Service Agents will always be present to guide you to the parking. Given the current circumstances, kindly be informed that we are not able to offer the valet services for the time being. ______ Hand sanitizing stations are located for your hygiene in the lobby area. ______ In case of any special requests or any question you might have, please feel free and always contact us first via phone from your room. We ensure you of all our team attention and will be promptly available based on the number of inquiries coming in. ______ Should you feel uncomfortable or sick, please contact us via phone and we will coordinate all the necessary steps with our medical team. ______ Group gatherings of more than 5 persons are not recommended in any of the resort area. This measure applies to both indoor and outdoor resort’s premises. ______ For your comfort and safety, three elevators are at your disposal to avoid any groups. ______ To keep you all informed, we are offering the digital PressReader App to be up to date with more than 7.000 newspapers and magazines worldwide. No print media is available given the circumstances. ______ The housekeeping team takes permanently care to disinfect handrails, doorknobs and the elevators’ areas for your safety and health. Same attention is paid to all guest rooms, furniture and amenities. ______ To experience the resort surroundings we are delighted to offer you our complimentary bicycle service based on availability. Please contact our reception for more details.
RESTAURANTS, BAR & LOUNGES _____________ Please note the distance marking signage available in all the resort restaurants’ entrances for arriving guests. ______ All resort restaurant & bar facilities are equipped with hand sanitizer stations at their entrances. We kindly ask for your patience to be seated. ______ The seating capacity was revised and reduced options are available given the minim 2 meters distance between the guest tables. ______ All our teams are requested to obey to the general Swiss Federal Council regulations to wear masks and gloves while on duty. ______ Extended training programs were conducted and all our teams are requested to frequently hand sanitize after each contact with any unsafe surfaces. ______ Table reservations are staggered to offer the safest environment.
WELLNESS & SPA AREAS _____________ All standards health & safety measures are followed thoroughly in all wellness & spa areas. We ask for all your attention and self - discipline to ensure a minimum of 2 meters away from all other guests when in the pools, steam rooms and saunas. ______ All seating and relaxing areas have been adjusted allowing the necessary space between all chairs and lounges on both, indoors and outdoor terrace. Our team will constantly ensure to its best capacity that all such seating areas are fully sanitized after each usage. For your safety, no printed media will be made available. ______ We kindly ask hotel guests to change in their hotel room and come directly dressed with bathrobe at the spa to avoid overcrowded changing rooms. At this moment, no outside guests are allowed to access the wellness & spa facilities. ______ Refreshing stations remain available with only packed goods (no fruits) and hot tea served in proof-cleaned reusable glasses. ______ External guests are welcome for treatments by appointment only. All treatments require use of a mask by guest and therapist who disinfects/washes hands before and after every treatment. ______ We alternate treatment rooms to allow frequent sanitizing and fresh air after each treatment. ______ Guests showing symptoms are kindly required to stay safe at home. ______ Drinks can be ordered from our Verbena Bar and all food items are to be consumed in Verbena Restaurant directly, subject to the restaurant dress code requirements. ______ Prior registration at spa reception is required to regulate access in the fitness area which is frequently sanitized. ______ Group fitness activities are replaced until further notice by individual advice provided by our specialists. ______ We recommend external guests to pay their treatment by debit or credit cards and hotel guests will be automatically charged on their hotel room. ______
For Your own safety
Regularly and thoroughly clean your hands with an alcohol-based hand rub or soap and water for min 20 seconds. ______ Avoid handshaking. ______ Wash your hands frequently. ______
Practice respiratory hygiene. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. ______ Maintain social distancing as much as possible. ______ Maintain at least 2 metres (6 feets) distance between yourself and anyone who is coughing or sneezing. ______
Avoid touching eyes, nose and mouth. ______
If you have a fever, cough and difficulty breathing, seek medical attentionFollow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from the virus Sars-CoV2. _____________
We strongly recommend to all our guests to be aware of the latest information on the virus Sars-CoV2 outbreak, available on the WHO platform and through the national and local public health authorities.We share your passion for travel and are always here, whether you are looking for a wellness escape, health and medical treatments, a family vacation or are seeking adventure or contentment.
With you in mind, we have tailored exceptional programs aimed to reward you for your loyalty and commitment in helping us to recover and we remain hopeful that by approaching all current circumstances in unison, we can mitigate the impact of this crisis and emerge stronger and more resilient than ever. #TogetherInAll, #TogetherAsOne
Sincerely, Your Bürgenstock Resort Team
We strive for excellence in medical care. Sustained by the latest developments in state-of-the art medicine and procedural analysis, our medical experts work in concert to guide you towards better, more balanced and sustained health through a holistic approach.